Posted by Kate Phizackerley on Thursday, August 05, 2010

I had some Bradford and Bingley accounts. The telly adverts stress it's all Santander these days.

It's not. I went in to a Santander branch and they can't cope with my account. I have to go into a Bradford and Bingley branch. How are customers supposed to know which they are? It's totally different to the telly adverts.

Bring back Bradford and Bingley who had great customer service.

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